Your privacy matters to us. This Privacy Policy explains how Tidy Refresh Services, LLC collects, uses, and protects your personal information when you use our website or services.
Who We Are
Tidy Refresh Services, LLC is a domestic referral agency located in Orange County, California. We operate the website tidyrefresh.com and connect clients with independent cleaning professionals.
For privacy-related questions, contact us at:
- Email: service@tidyrefresh.com
- Phone: (949) 614-5409
Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Request a quote or book a cleaning service
- Create a client account
- Contact us by phone, email, or through our website
- Sign up for communications from us
The types of personal information we may collect include:
- Full name
- Home address and service location
- Email address
- Phone number
- Payment information (processed securely through our booking platform)
- Home details (square footage, number of bedrooms/bathrooms)
- Service history and preferences
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on our site.
How We Use Your Information
We use the information we collect to:
- Match you with a suitable independent cleaning professional
- Schedule, confirm, and manage your cleaning appointments
- Process payments and send invoices
- Communicate with you about your bookings and account
- Respond to your questions and provide customer support
- Send service updates, reminders, or promotional offers (you may opt out at any time)
- Improve our website and services
- Comply with legal obligations
How We Share Your Information
We may share your information with:
- Independent cleaning professionals — we share your name, address, and service details with the cleaning professional referred to you so they can perform your requested service
- Our booking and payment platform (Booking Koala) — to manage scheduling and process payments securely
- Service providers — trusted third parties who assist us in operating our business, subject to confidentiality obligations
- Legal authorities — when required by law, court order, or to protect our legal rights
We do not share, sell, rent, or trade your personal information with third parties for their marketing purposes.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through our secure booking platform and is not stored directly on our servers.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
We do not use tracking technologies to build advertising profiles or sell your data to advertisers.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- Right to Know — You have the right to request information about the personal data we collect, use, disclose, and sell about you.
- Right to Delete — You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Correct — You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out — You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.
- Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.
- Right to Limit Use of Sensitive Personal Information — You have the right to limit our use of sensitive personal information to what is necessary to provide our services.
To exercise any of these rights, please contact us at service@tidyrefresh.com or call (949) 614-5409. We will respond to verified requests within 45 days as required by California law.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
Third-Party Links
Our website may contain links to third-party websites (such as our booking platform). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: service@tidyrefresh.com
- Phone: (949) 614-5409
- Website: tidyrefresh.com
- Mailing: Tidy Refresh Services, LLC — Orange County, CA