Thank you for choosing Tidy Refresh Services! Please read the terms below carefully. We're excited to connect you with a great cleaning professional and get started.
Labor Hour
A labor hour is defined as one hour of labor performed by one cleaning professional. For example, if the fee is $44 per labor hour and a team of 2 completes the job in two hours, that equals 4 labor hours at a total of $176. The same applies if a single cleaner completes the job in 4 hours — the fee is still $176.
Having 2 cleaners or 1 cleaner does not affect the final price, only the time spent in your home.
Time Limit for Your Cleaning
A time limit is the maximum amount of time pre-approved for cleaners to work, stated in labor hours. Because we quote one-time jobs sight unseen, your job could take more than the estimated maximum approved time.
Please note that cleaners will not go over your time limit without your approval — so keep your phone on you! If we try to call for an extension and are unable to reach you, the cleaners will stop at the max budgeted time, even if the job is not finished, in order to respect your price limit.
For flat fee jobs, if the condition of the home requires more extensive cleaning than average standards require, your cleaner may propose a new flat fee or convert your job to an hourly rate in order to complete the service.
If You Request Less Time Than the Recommended Estimate
Our estimates are based on average industry times for your square footage or number of rooms. If you opt for less cleaning time than we recommend, the cleaners may not be able to complete everything. They will work off your list of priorities and get as far down the list as possible within the approved time.
48-Hour Cancellation / Reschedule Policy
Cancellations require 48 hours advance notice to avoid a $50 cancellation fee. Please consider how late cancellations negatively impact the earning potential of cleaning professionals. Without enough notice, it is difficult for us to find replacement bookings.
Accessibility & Lock Out
Please ensure cleaners have full access to the premises on the day of your scheduled cleaning. This includes:
- Access to running water and electricity
- The ability to complete the job without interruption from other service providers
- Pets secured and out of the way of cleaning areas
In the event cleaners arrive and find themselves unable to access the home or unable to clean, there will be a $45 fee for their time and travel. Cleaning time begins once cleaners arrive — any wait time is included in billable time. Arrival times are provided as a window at the time of booking.
Final Walk-Through
For one-time cleanings, we recommend that you meet the cleaners at the end of the cleaning for a final walk-through. This allows you to confirm everything has been completed to your satisfaction and grant additional time if needed.
If you cannot do a final walk-through, cleaners may not have the opportunity to adjust or correct items of concern in a timely manner — which is not ideal for time-sensitive cleanings (e.g., cleaning before a party or landlord inspection).
For hourly service, fees are calculated based on cleaning time expended; therefore we have a no refund policy. If more cleaning is needed, we can easily schedule additional time.
Discounts
Discounts cannot be combined.
Payment
Payment is due at the time services are rendered. We accept Visa, Mastercard, and Discover. Credit cards on file will be charged by our office. You will receive an invoice the business day after your cleaning via email.
Cleaning Professionals are not employees of our Agency. The Agency is not responsible for property damages.
Independent Cleaning Professionals
Tidy Refresh Services, LLC is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with them.
If you direct and control the manner and means by which the domestic worker performs their work, you may have employer responsibilities — including employment taxes and worker's compensation — under state and federal law. For additional information, contact your local Employment Development Department and the Internal Revenue Service.
Permanent Domestic Referral Placement
A client may hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through Tidy Refresh Services. If you wish to do so, we can provide additional information.
Keys
Tidy Refresh Services, LLC does not accept possession of your house key and will not be able to track it or retrieve it from your cleaning professional. We can relay entry instructions to your cleaning professional. If you have a lockbox on site, please provide the code for your client file notes.
Uncontrollable Natural Events
Residential cleaning may involve unpredictable circumstances such as vehicle accidents, road closures, or health emergencies that may lead to last-minute rescheduling in rare instances. We recommend scheduling cleanings in advance of important events or property turnovers. We are not responsible for any outcomes resulting from an emergency reschedule due to a cleaner's inability to work.
Right to Refuse Service
We reserve the right to refuse service for any reason. Some reasons include:
- Property or condition of the home is not as described by the client
- Cleaning job requested is not as described
- Cleaners feeling uncomfortable with the job site, client, or pets
Please keep aggressive or overly friendly pets in a safe, secured area during cleanings.
Right to Reschedule
In order to respect all clients' schedules, if your cleaning requires significantly more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Phone: (949) 614-5409
- Email: service@tidyrefresh.com
- Website: tidyrefresh.com